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Support

Optec is committed to providing first-rate customer experiences.

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Optec Care

We are here for you.

Our U.S.-based support team is here to help. Optec offers installation support, communications setup, content services, and unlimited free software training sessions. We are committed to providing detailed test and repair, technical support, and accurate expedited service.

Our experts are here to help.

Choose your preferred contact method.

800.876.1668

You can talk to an Optec expert by calling 800.876.1667. Our U.S.-based support team is here to help.

Contact Form

Prefer a return call or email? Please fill in the support form and our team will contact you.

Live Chat

Use the Optec online chat feature to talk with an available expert.

Note: If you send sales or support requests via social media, response times may vary. Our support teams does not actively monitor social media channels.

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Optec Dealers & Associates

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Community Forum

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Find answers, ask questions, and connect with Optec users and professionals.

Accessories & Gear

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Products, Services, and Upgrades

News

The latest from Optec.

Newsroom

  • Support – Flash Player Update

    As of December 31, 2020, Adobe no longer supports Adobe Flash Player. As a result, some Optec's legacy software users are experiencing an error. Click to find helpful visual instructions on how to resolve the error for M.E. Pro and UserEnd software applications.

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  • Support – Daylight Savings Software Update

    Daylight Savings will occur on Sunday, March 14th, 2021. Below are helpful visual instructions on how to update the local time / date on your LED displays using our ViViD, M.E. Pro, and M.E. Pro Plus software applications.

    Read More

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